Frequently Asked Questions
Everything you need to know about ordering from PlugBox Store
Delivery or Pickup
Available to select towns
Securely Packaged
Every order carefully protected
Fast Response
24/7 customer support
Authenticity Guaranteed
Every piece verified before Delivery
How do I place an order?
Placing an order is easy:
- Browse our shop and add items to your cart
- Proceed to checkout and fill in your details
- Choose delivery or in-person pickup
- Submit your order - we'll contact you within 24 hours with payment instructions
Once we receive your order, you'll get a confirmation email with your order number.
Can I modify or cancel my order?
Yes, you can modify or cancel your order within 24 hours of placing it. After that, it may already be processed.
Contact us immediately via:
- Email: contact@plugbox.com
- WhatsApp: Click here to chat
Please include your order number in all communications.
Is there a minimum order amount?
No minimum order required — whether you're picking up a single ring or a full set, we're happy to help.
How do I track my order?
Once your payment is confirmed and your order ships, we'll send you a tracking update. If you've chosen pickup, we'll notify you as soon as it's ready.
Tracking typically updates within 24-48 hours of Delivery.
How is my order packaged?
Every order is carefully and securely packaged to arrive in perfect condition. Where appropriate, pieces are boxed or pouched for extra protection during transit.
Do you deliver everywhere?
We currently deliver to select towns, with coverage expanding over time. Not in a delivery area yet? You're welcome to collect your order in person in Buea.
Tracking provided for all delivered orders.
What are your Delivery costs?
Delivery costs depend on your location. We'll confirm the exact cost at checkout before you complete your order — no hidden fees.
Are your products authentic?
Absolutely. Every piece we sell is checked for:
- Material quality and finish
- Craftsmanship and durability
- Authenticity where applicable
We only stock pieces that meet our quality standards.
What is your return policy?
If there's an issue with your order:
- Contact us within 48 hours of delivery or pickup
- Provide photos of any damaged or incorrect items
- We'll make it right - replacement, exchange, or store credit
Read our full Return Policy for details.
What payment methods do you accept?
We accept multiple payment methods:
- MTN Mobile Money
- Orange Money
- Bank Transfer
- Cash on Pickup
How it works: After you place your order, we'll contact you with payment instructions and guide you through the process.
Is my payment information secure?
Yes. We never store your payment information on our servers. All payment communications are handled via secure messaging or in person.
Is my personal information safe?
Your privacy matters to us. Here's how we protect you:
- We never share or sell your information
- All communications are confidential
- Orders are packaged securely and professionally
Read our full Privacy Policy for details.
Do you require a signature on delivery?
For higher-value items, we may request a signature or ID confirmation to make sure your order reaches you safely. For smaller items, packages may be left as agreed with you.
You can track your package and know exactly when it arrives.
Still Have Questions?
Can't find what you're looking for? We're here to help 24/7.